Privacy Policy (The Miniature Treasury)

Effective date: [Insert date]
The Miniature Treasury (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you visit or make a purchase from theminiaturetreasury.com.au (the “Site”), or interact with us. This policy is intended to align with applicable Australian privacy requirements (including the Australian Privacy Principles).

1) What personal information we collect

We may collect the following types of personal information:
Identity & contact details: name, billing address, shipping address, email address, phone number.
Order & payment details: products purchased, order history, refunds/returns, transaction details (note: payment card details are handled by secure payment providers and are not stored by us in full).
Account details (if you create an account): login information and preferences.
Customer support details: information you provide when contacting us (messages, emails, and any details needed to resolve a query).
Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent on pages, referring links, and general website interaction data.
Marketing preferences: subscription status and communication preferences.

2) How we collect personal information

We collect personal information when you:

Place an order, attempt a purchase, or register an account
Subscribe to our mailing list or submit a form/quiz
Contact us by email or through the Site
Browse the Site (via cookies and similar technologies)
We may also receive information from third parties that help operate our store (such as website hosting, analytics, advertising, and payment providers).

3) Why we collect and use personal information

We use personal information to:
Fulfil orders: process payments, deliver purchases, provide order updates, manage returns/refunds.
Provide customer service: respond to enquiries and support requests.
Operate and improve the Site: maintain functionality, improve user experience, conduct analytics.
Marketing and communications: send newsletters, promotions, and product updates (you can opt out anytime).
Security and fraud prevention: detect and prevent fraudulent activity and protect our systems.
Legal and compliance: meet legal obligations, resolve disputes, and enforce our terms.

4) Legal basis for processing (where relevant)

Depending on the context, we process personal information because it is necessary to:

Perform a contract with you (e.g., fulfil an order)
Comply with legal obligations
Support our legitimate business interests (e.g., improving our services, preventing fraud)
Communicate marketing where you have provided consent or where permitted by law (you can opt out anytime)

5) Sharing and disclosure of personal information

We may share personal information with trusted third parties only as needed to run our business, including:
E-commerce platform: our store is hosted on Shopify, which provides the online platform enabling us to sell products and services.
Payment processors: to process payments securely.
Shipping and logistics providers: to deliver your orders.
Service providers: analytics, marketing tools, customer support tools, IT and security providers.
Legal and regulatory bodies: where required by law or to protect our rights.
We do not sell your personal information.

6) Overseas disclosure

Some third-party providers (including Shopify and other service providers) may store or process your information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with this Privacy Policy.

7) Cookies and similar technologies

We use cookies and similar technologies to help the Site function properly, remember preferences, measure performance, and improve your experience. You can manage cookies through your browser settings. Disabling cookies may affect Site functionality.

8) Email marketing and opt-out

If you subscribe to our mailing list, we may send you marketing communications. You can opt out at any time by using the “unsubscribe” link in our emails or by contacting us.

9) Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage system can be guaranteed as 100% secure.

10) Data retention

We retain personal information only for as long as necessary to provide our services, meet legal and accounting obligations, resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to delete or de-identify it.

11) Access, correction, and complaints

You may request access to, or correction of, the personal information we hold about you. If you believe your privacy has been breached, you can contact us and we will respond within a reasonable timeframe.

12) Children’s privacy

Our Site is not intended for children, and we do not knowingly collect personal information from children.

13) Third-party links

Our Site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those websites and encourage you to review their policies.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

15) Contact us

For privacy-related questions, requests, or complaints, contact:
Email: contact@theminiaturetreasury.com.au